Everything you need to operate online is provided in your e-Residency kit – your digital ID card, a card reader and your PIN codes. If you are not yet an e-resident, learn how to apply.
If you have picked up your e-Residency kit, welcome!
The best place to get started is on our step-by-step Welcome page. This page will not only guide you through getting started, but demonstrate what you can do with your digital ID card.
The 3 basic steps
1. Verify your digital ID card is active by entering your digital ID card document number here
2. Install the digital ID software: Windows or macOS
3. Insert your digital ID card into your card reader, you are now ready to use your digital ID card to use e-services and establish a company online.
My certificates are not active
If you have just received your e-Residency digital ID, please confirm your certificates have been activated as this can take up to 24 hours from the time you picked up your e-Residency kit. You can check this on the Estonian Police and Border Guard Board (PPA) site here.
If the certificates are not yet active, we kindly ask you to wait. If the certificates are not active within 24 hours, contact the issuing authority, PPA, at email@example.com. Be sure to provide your full name, date of birth and document number.
If you encounter a technical problem, you should first visit the ID card help centre where they can help you identify your problem and find a solution instantly. Visit them here. Or, you can contact them by phone at (+372) 666 8888 or by using the Ask For Help on the right corner of their website. ID card helpline works Monday to Friday, 8:00 - 19:00 EET).