Who to contact

E-Residency is a national initiative in cooperation with multiple Estonian agencies. 

Find the right contact below to answer specific questions. 

  The e-Residency digital ID application

The Estonian Police and Border Guard Board (PBGB) issues all e-Residency digital ID cards. This agency is responsible for processing your application and the final decision about your application.

They can advise on the following questions:

  • What is the status of my application? 
  • How can I change important information related to my application?
  • Is my digital ID card ready for collection at the PBGB service point in Estonia? 

Contact PBGB directly: ppa@politsei.ee

Be sure you provide PBGB with your full name and date of birth or the application number if you have application-specific questions.

  Digital ID card pick-up

You can pick up your e-Residency digital ID card abroad from an Estonian embassy, consulate or other official pick-up location.

They can answer questions like:

  • Has my e-Residency kit arrived at a pickup location and is it ready for collection?
  • How do I schedule a time to pick up my e-Residency kit?
  • How can I change a pickup location?
  • Is it possible to extend the collection period?

Find more information about pick-up locations and how to contact them here.

  e-Residency programme

The e-Residency team coordinates the e-Residency programme. We can help with general questions about the programme or direct you to the right place if you're unsure who to ask.

We are also happy to advise on general questions you may have about the Estonian business environment.

General or support questions: Contact us here

Partnership requests: Submit a request here

Press and media inquiries: Visit our press and media page

  Digital ID card technical help

The ID Card Help Centre provides technical assistance to everyone, including citizens, residents, and e-residents of Estonia, who hold a digital ID card issued by the Estonian government.

The ID Card Help Centre has a dedicated support team, as well as a regularly updated online FAQ and help centre. Visit the official ID Card Help Centre website for assistance.

  Company registration

The Centre of Registers and Information Systems (RIK) manages the process that enables you to establish an Estonian company electronically.

Visit the RIK e-Residency page, or contact them directly:

Company Registration Portal technical support: +372 680 3160 or info@rik.ee


The Estonian Tax and Customs Board (EMTA) can help you with questions regarding Estonian taxation. Visit the EMTA homepage, or contact them directly: nonresident@emta.ee

Some of the service providers in the e-Residency Marketplace offer country specific tax consultations.

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