E-Residency is an initiative run by the Estonian government, represented by a core team committed to growing and supporting our global community of e-residents, service providers, and partners.
E-Residency support team is here to help you, especially during the early stages of your e-Residency journey. As you move forward, our partner organisations can assist you in specific areas where they have specialised expertise.
To make sure you get the right answers quickly and from the most relevant source, please read the guidance below.
Main contacts
e-Residency customer support
For general questions about
- the e-Residency programme
- application or collection process, or
- Estonian business environment
Contact us via Contact form. We promise to get back to you within 2 business days, often quicker.
The Estonian Police and Border Guard Board (PBGB)
The Estonian Police and Border Guard Board (PBGB) manages the e-Residency application environment, processes all e-Residency digital ID card applications and makes the final decision about your application.
They can help you with
- Specific questions regarding your application
- Error notifications within the application environment
Check your application status in the e-Residency application environment
Email: ppa@politsei.ee
State helpline: +372 600 1247
Visit Self-service portal of the police
TIP: Be sure you provide PBGB with your full name and date of birth or the application number so they have the information needed to advise on you.
Estonian embassies and pickup locations
You can pick up your e-Residency digital ID card abroad from an Estonian embassy, consulate or other official pick-up location.
Contact pickup location directly, when
- You want to schedule an appointment and cannot do it online
- You wish to change the pickup location of your e-Residency digital ID card
- You wish to confirm that your e-Residency digital ID card is at the embassy still
Find contacts at our pickup locations page.
ID Software user support
They can assist you with the electronic use of the card.
Visit their website to download software required for the e-Residency digital ID card or find troubleshooting advice on
- Logging into e-services
- Using digital ID card
- Signing and encrypting documents
Use their Contact form
The Estonian Tax and Customs Board (EMTA)
They can help you with questions regarding Estonian taxation and how to use e-tax.
Visit the EMTA homepage
Email: nonresident@emta.ee
More contacts
Government services in one place
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Estonian State Portal Administered by The Estonian Information System Authority (RIA), this page holds valuable information and e-services relevant not only for residents but for entrepreneurs and non-residents as well. |
Visit State Portal |
Company registration and licenses
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Company Registration Portal technical support The Centre of Registers and Information Systems (RIK) manages e-services for company registration and management. They can provide technical support for their platforms. |
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Business Services providers Many service providers from the Marketplace also assist with company registration either via Company Registration Portal or through their own API. |
Marketplace |
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The Consumer Protection and Technical Regulatory Authority (CPTRA) From their website you can find information, which areas require business licenses and how to submit applications. |
Visit website |
Business consulting, grants and data insights
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Estonian Business and Innovation Agency
This state agency is a public sector institution with objectives to enhance Estonia’s international competitiveness and foster entrepreneurship. They empower business growth and development, export and trade. |
Visit website |
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Tallinn Strategic Management Office Agency operates as a competence centre for support services, offering services also for entrepreneurs from consulting to grants.
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Browse services |
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Estonian Chamber of Commerce and Industry This agency promotes strong and friendly business environment in Estonia through business services and consultations. |
Visit website |
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Statistics Estonia The main data competence centre in Estonia. You can find useful information regarding economy, finance, work life, technology and R&D, etc. |
Visit website |